Matching Help Center

Follow these steps to register, verify your email, and activate Matching.

Step by step

  1. Select Male or Female in Partner Preference and choose Request Partner Matching Assistance.
  2. Register with an email and password, or log in to an existing email account.
  3. Open the verification email on the same device/browser. If it does not arrive, check spam and use Resend email.
  4. Return to the app, confirm the data consent, enter your mobile number, then choose Confirm and Activate.
  5. Phone exchange requires separate verified phone numbers, mutual consent, and Admin approval.

Troubleshooting

Verification link does not return to the app

Check that the Development Supabase Auth URL allowlist includes this local app's /biodata redirect URL.

Login is rejected

Use the email and password registered for this account. Use Forgot password to request a reset email.

Activation is unavailable

Confirm email verification, gender selection, mobile number, required preferences, and consent. Ask support to review server configuration if the message mentions configuration.

No candidate is shown

Only active, currently consented Male/Female opposite-gender profiles are eligible. Matching score does not include gender.

Support / Admin escalation

If the issue continues, contact support with the error text and Partner ID. Do not send passwords, verification codes, or reset links.

Email AG PRINTS support
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